Comments by User on a Pick And Place Machine Sale We Didn’t Get:

“Just wanted to let you know our experience with your competitor’s machine: Main issue is software – it is very unstable, configuring it is a pain in the neck and the import tools are not reliable. There’s no library of common components, so we end up making our own. The ghetto feeders are reliable enough and haven’t caused any grief. Using a needle to pull the tape (vs. pneumatic actuator for real feeders) isn’t a problem.”

-- Excerpt of a recent e-mail received from an obviously unsatisfied user of a competitor’s machine.